During this unprecedented time due to the COVID-19 pandemic, our practice continues to provide compassionate care for all patients. We have taken careful steps to ensure both our main office and walk-in clinic offers a safe environment for in-person appointments by expanding our safety measures and adhering to federal and state executive orders and guidance. Below are details of our scheduling process and visit preparation process. Following these measures will help keep you, your care team, and all our patients safe:
Scheduling Your Appointment
AIM continue’s to support patients and address their healthcare concerns during the COVID-19 pandemic. Both face-to-face and virtual visits are available for your convenience. No matter if you need a routine physical, management of chronic care, or treatment for an acute issue, we are here to help. No matter the type of visit being requested, our staff will ask a few questions to help identify any symptoms or recent exposures you may have had to COVID-19. If a virtual visit is needed, we will verify your demographic information, collect a co-payment (if required) and provide you with instructions on how to connect with your provider. Due to these additional steps, we’ve been experiencing higher than normal wait times and apologize in advance for any inconvenience that may cause.
Prior to Arriving
If you’ve come into contact with someone who has tested positive for COVID-19, or develop a fever, shortness of breath, sudden loss of taste or smell, cough or diarrhea, please call our office and do not come in for your appointment. Your face-to-face visit will need to be rescheduled to a different day, or switched over to a video visit.
During your Appointment
Visitors will be limited in both the main office, and walk-in clinic. Patients may have one individual accompany them in situations where the patient is cognitively or physically limited.
All patients, visitors and staff are required to wear a mask. We will provide you with a mask upon your arrival if needed.
All patients and visitors will have their temperature checked upon arrival. A COVID-19 screening questionnaire will also be completed prior to being checked in. If any concerns are identified, our staff members will determine and advise you if the appointment needs to be rescheduled, or switched to a video visit.
We also ask that you not bring children to the office.
All patients, visitors and staff are asked to socially distance and keep a distance of six feet from one another. Markers have been placed in our waiting rooms, as well as spaced out seating.
What should you do to stay healthy?
Information published by the CDC and World Health Organization (WHO) recommend you take the usual precautions for avoiding respiratory viruses:
Wash your hands with soap and warm water or use an alcohol-based hand sanitizer.
Cover your mouth and nose with your elbow or tissue when you cough or sneeze.
Avoid touching your eyes, nose and mouth with unwashed hands.
Avoid close contact with someone who is sick.
We thank you for entrusting us with your care.